Also, bad quality causes big disruptions in my river system.
Ask 'why' five times about every matter.
All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.
Progress cannot be generated when we are satisfied with existing situations.
And we are reducing the time line by reducing the non-value-added wastes.
When you are out observing on the gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the gemba.