Something is wrong if workers do not look around each day, find things that are tedious or boring, and then rewrite the procedures. Even last month's manual should be out of date

Without standards, there can be no improvement.

The more inventory a company has, the less likely they will have what they need.

The only place that work and motion are the same thing is the zoo where people pay to see the animals move around

No one has more trouble than the person who claims to have no trouble

When you are out observing on the gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the gemba.

All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.