My first move as the manager of the machine shop was to introduce standardized work.

Having no problems is the biggest problem of all.

The only place that work and motion are the same thing is the zoo where people pay to see the animals move around

Something is wrong if workers do not look around each day, find things that are tedious or boring, and then rewrite the procedures. Even last month's manual should be out of date

The Toyota style is not to create results by working hard. It is a system that says there is no limit to people's creativity. People don't go to Toyota to 'work' they go there to 'think'.

Also, bad quality causes big disruptions in my river system.

No goal, regardless of how small can be achieved without adequate training.