Where there is no Standard there can be no Kaizen

Ask 'why' five times about every matter.

If you are going to do kaizen continuouslyyou've got to assume that things are a mess. Too many people just assume that things are all right the way they are. Aren't you guys convinced that the way you're doing things is the right way? That's no way to get anything done. Kaizen is about changing the way things are. If you assume that things are all right the way they are, you can't do kaizen. So change something!

Progress cannot be generated when we are satisfied with existing situations.

It takes great effort to follow the rules of a pull system ... thus a half-hearted introduction of a pull system brings a hundred harms and not a single gain.

No goal, regardless of how small can be achieved without adequate training.

We are doomed to failure without a daily destruction of our various preconceptions.