Every major industry was once a growth industry. But some that are now riding a wave of growth enthusiasm are very much in the shadow of decline. Others that are thought of as seasoned growth industries have actually stopped growing. In every case, the reason growth is threatened, slowed, or stopped is not because the market is saturated. It is because there has been a failure of management.

The true purpose of a business is to create and keep a customer, not to make you money.

People don't want quarter-inch drills. They want quarter-inch holes.

An industry begins with the customer and his or her needs, not with a patent, a raw material, or a selling skill

Creativity is thinking up new things. Innovation is doing new things.

Experience comes from what we have done. Wisdom comes from what we have done badly.

Creative people tend to pass the responsibility for getting down to brass tacks to others.