The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

Really big people are, above everything else, courteous, considerate and generous - not just to some people in some circumstances - but to everyone all the time.

The way to succeed is to double your error rate.

You can be discouraged by failure, or you can learn from it. So go ahead and make mistakes, make all you can. Because, remember that's where you'll find success - on the far side of failure.

Recently, I was asked if I was going to fire an employee who made a mistake that cost the company $600,000. No, I replied, I just spent $600,000 training him. Why would I want somebody to hire his experience?

The great accomplishments of man have resulted from the transmission of ideas and enthusiasm.

A manager is an assistant to his men.