The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

It is a common mistake to think of failure as the enemy of success. Failure is a teacher-a harsh one, but the best. Pull your failures to pieces looking for the reason. Put your failure to work for you.

Really big people are, above everything else, courteous, considerate and generous - not just to some people in some circumstances - but to everyone all the time.

Once an organization loses its spirit of pioneering and rests on its early work, its progress stops.

If you want to succeed, double your failure rate.

Design must reflect the practical and aesthetic in business but above all... good design must primarily serve people.

Success is on the far side of failure.