Follow the path of the unsafe, independent thinker. Expose your ideas to the danger of controversy. Speak your mind and fear less the label of "crackpot" than the stigma of conformity.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

Failure is a teacher; a harsh one, but the best.

The great accomplishments of man have resulted from the transmission of ideas and enthusiasm.

Recently, I was asked if I was going to fire an employee who made a mistake that cost the company $600,000. No, I replied, I just spent $600,000 training him. Why would I want somebody to hire his experience?

Loyalty saves the wear and tear of making daily decisions as to what is best to do.

Every time we've moved ahead in IBM, it was because someone was willing to take a chance, put his head on the block, and try something new.