Design must reflect the practical and aesthetic in business but above all... good design must primarily serve people.

You don't hear things that are bad about your company unless you ask. It is easy to hear good tidings, but you have to scratch to get the bad news.

Do you want to succeed? Then, double you rate of failure. Success lies on the far side of failure.

Design must reflect the practical and aesthetic in business but above all... good design must primarily serve people.

Recently, I was asked if I was going to fire an employee who made a mistake that cost the company $600,000. No, I replied, I just spent $600,000 training him. Why would I want somebody to hire his experience?

When asked how to achieve success more rapidly, came the quick reply, 'Double your failure rate'.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.