If you're worried about messaging, people will just move to something else. You know if you legislate against Facebook and Apple and Google and whatever else in the US, they'll just use something else. So are we really safer then? I would say no. I would say we're less safe, because now we've opened up all of the infrastructure for people to go wacko at.

If I'm expected to keep your messages, and everybody else's, then there should be a law that says, you need to keep all of these.

Anything can change, because the smartphone revolution is still in the early stages.

Certainly some things that are very good can sometimes be used in a bad way.

Creativity and innovation are something you can’t flowchart out. Some things you can, and we do, and we’re very disciplined in those areas. But creativity isn’t one of those. A lot of companies have innovation departments, and this is always a sign that something is wrong when you have a VP of innovation or something. You know, put a for-sale sign on the door.

Creativity is people who care enough to keep thinking about something until they find the simplest way to do it.

A few years ago, users of Internet services began to realize that when an online service is free, you're not the customer. You're the product.