Computer system analysis is like child-rearing; you can do grievous damage, but you cannot ensure success.

If you find yourself concentrating on the technology rather than the sociology, you're like the vaudeville character who loses his keys on a dark street and looks for them on the adjacent street because, as he explains, "The light is better there."

The fundamental response to change is not logical, but emotional.

The manager's function is not to make people work, but to make it possible for people to work.

Some of the most flowery praise you hear on the subject of teams is only hypocrisy. Managers learn to talk a good game about teams even when they're secretly threatened by the whole concept.

Organizational busy work tends to expand to fill the working day.

If nothing is declared unchangeable, then the organization will resist all change.