If not excellence, what? If not excellence now, when?

Listen to Everyone. Ideas come from everywhere

An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.

The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

You have to stand out if you want to move up.

How do you humiliate and demean someone and then expect him or her to care about product quality.

The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.