"Old" is definitely not cool in America. Never has been.

A while back, I came across a line attributed to IBM founder Thomas Watson. If you want to achieve excellence, he said, you can get there today. As of this second, quit doing less-than-excellent work.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Are Your Customers saying WOW?

A little (or more) boat burning would do many enterprises a world of good.

I don't want an epitaph on my gravestone that says, 'He would have pursued some big dreams in his life, but other people wouldn't let him.

People of all demographic categories and geographic regions will access a good digital library.