"Old" is definitely not cool in America. Never has been.

I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.

Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

The selfish leader will attempt to lead others for their own gain and for the detriment of others.

Unless you walk out into the unknown, the odds of making a profound difference in your life are pretty low.

Only those who constantly retool themselves stand a chance of staying employed in the years ahead.

The number one premise of business is that it need not be boring or dull. It ought to be fun. If it's not fun, you're wasting your life.