Treat the customer as an appreciating asset.
Progress is mostly the product of rogues.
Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
Are you placing enough interesting, freakish, long shot, weirdo bets?
If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
Innovation comes only from readily and seamlessly sharing information rather than hoarding it.