Communication is everyone's panacea for everything.

We are no doubt in the Great Age of the Brand.

Screw-ups are the mark of excellence.

I find digital content much easier and more rewarding to interact with on screen than printed on paper.

Mistakes are life. Mistakes are not to be tolerated...they are to be encouraged. The bigger the better.

And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!

Effective listening is a professional achievement-achieved only through hard work.