Communication is everyone's panacea for everything.

If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.

I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.

Companies have got to learn to eat change for breakfast.

Treat the customer as an appreciating asset.

The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.

I wrote the book based on a blog that I keep. I also tweet. I don't think that for an incredibly old fart I'm totally behind the power curve. I really believe that the essentials of human relationships remain the same.