I endorse a lot of people - sometimes people say I endorse too many books. And my response has always been the same: If I can get one case study that can give me one good idea that I can implement for $25, or for these days one-third of that on Kindle, I've gotten a very good deal.

The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.

How do you humiliate and demean someone and then expect him or her to care about product quality.

Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.

You are your projects!

I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.

The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.