Something mysterious happens to a curious, fully engaged mind - and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered

Treat the customer as an appreciating asset.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Power lies in the details, and the tenacious pursuit of such hidden levers can pay off enormously. While you don't want to get a reputation as a prissy worrywart, worrying about the details in private is important. You may think you are the world's greatest speaker, but if the auditorium's sound system is singing static - well, forget it.

Digital ink technology holds substantial promise in terms of legibility, portability, and power consumption, but I am less confident about the communication aspect.

We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply.

Advantage comes not from the spectacular or the technical. Advantage comes from a persistent seeking of the mundane edge.