Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

Companies have got to learn to eat change for breakfast.

Never, ever rest on your laurels. Today's laurels are tomorrow's compost.

The new idea either finds a champion or it dies. No ordinary involvement with a new idea provides the energy required to cope with the indifference and resistance that change provokes.

If there is a single tragic flaw that mars our biggest enterprises, it is conservatism - the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.

The selfish leader will attempt to lead others for their own gain and for the detriment of others.