If a window of opportunity appears, don't pull down the shade.

I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.

The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.

There is no such thing as an insignificant improvement.

How do you humiliate and demean someone and then expect him or her to care about product quality.

Want to accomplish something, any-damn-thing? Sharpen your political skills!

It's not enough to be close to the customer. You've got to be glued to the customer.