If a window of opportunity appears, don't pull down the shade.

Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.

Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.

Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

I endorse a lot of people - sometimes people say I endorse too many books. And my response has always been the same: If I can get one case study that can give me one good idea that I can implement for $25, or for these days one-third of that on Kindle, I've gotten a very good deal.

Cost does not equal value... and low cost parts decrease brand equity for a very long time.