I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.

They say plan it. I say do it.

Progress is mostly the product of rogues.

Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.

How do you humiliate and demean someone and then expect him or her to care about product quality.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

Accept change as a friend. And don't take yourself too seriously.