I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.

As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.

The hyperfast-moving, wired-up, reengineered, quality-obsessed organization will succeed or fail on the strength of the trust that its managers place in the folks working on the front line.

A while back, I came across a line attributed to IBM founder Thomas Watson. If you want to achieve excellence, he said, you can get there today. As of this second, quit doing less-than-excellent work.

...high end does not necessarily equal high price. It's a matter of attitude.

Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.

Innovation comes only from readily and seamlessly sharing information rather than hoarding it.