Excellence comes from human beings doing things of value that customers find memorable.
You can't think your way out of a box; you've got to act.
Appreciation, applause, approval, respect - we all love it!
The dumbest mistake is viewing design as something you do at the end of the process to 'tidy up' the mess, as opposed to understanding it's a 'day one' issue and part of everything.
Design is so critical it should be on the agenda of every meeting in every single department.
The selfish leader will attempt to lead others for their own gain and for the detriment of others.