Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.

Don't let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it -- with bazookas as well as sniper's rifles.

Listen to Everyone. Ideas come from everywhere

When it comes to e-book playback devices and software, I have always thought that the emphasis on ergonomic concerns as a tipping point for the end-user population was misplaced.

'In Search of Excellence' - even the title - is a reminder that business isn't dry, dreary, boring, or by the numbers. Life at work can be cool - and work that's cool isn't confined to Tiger Woods, Yo-Yo Ma, or Tom Hanks. It's available to all of us and any of us.

A good collection is more than just the sum of its parts.

Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.