Stellar teams are invariably made up of quirky individuals who typically rub each other raw, but they figure out - with the spiritual help of a gifted leader - how to be their peculiar selves and how to win championships as a team...at the same time.
We are all Michaelangelos.
Want to accomplish something, any-damn-thing? Sharpen your political skills!
If not excellence, what? If not excellence now, when?
Learning is a matter of intensity not elapsed time.
Treat the customer as an appreciating asset.