Community. A friend started a real estate brokerage a few years ago. By the time she'd added her second employee, she was a pillar of her 35,000-person community. No rule says that only the local banker or car dealer can organize the program to raise supplemental funds for the public library or send the high school band on a well-earned special trip. Participating in community affairs, with time more than dollars, is good business from day one. It gets your name around, adds to your distinctiveness, and, best of all, makes you an attractive employer (which is the key to sustained success).

Excellent firms don't believe in excellence - only in constant improvement and constant change.

Organizations exist to serve. Period. Leaders live to serve. Period.

The world has not just "turned upside down". It is turning in every which way at an accelerating pace.

Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.

I wrote the book based on a blog that I keep. I also tweet. I don't think that for an incredibly old fart I'm totally behind the power curve. I really believe that the essentials of human relationships remain the same.

Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.