Excellence comes from human beings doing things of value that customers find memorable.

There is no such thing as an insignificant improvement.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

The selfish leader will attempt to lead others for their own gain and for the detriment of others.

Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.

In McKinsey's world, all of life is one of two things: strategy or organization.