Excellence comes from human beings doing things of value that customers find memorable.

We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply.

The dumbest mistake is viewing design as something you do at the end of the process to 'tidy up' the mess, as opposed to understanding it's a 'day one' issue and part of everything.

Appreciation, applause, approval, respect - we all love it!

The new idea either finds a champion or it dies. No ordinary involvement with a new idea provides the energy required to cope with the indifference and resistance that change provokes.

If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.

Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch. This valley is loaded to the gills with a whole lot of totally insane people who honest to God believe that they can be the next Bill Gates or the next Scott McNealy. And that is genuinely stupid.