A career is a portfolio of projects that teach you new skills, gain you new expertise, develop new capabilities, grow your colleague set, and constantly reinvent you as a brand.

Who, precisely, are your Dreamers? Are their Dreams in Technicolor? Do you allow their most Outrageous Dreams to be seen in public?

You can't think your way out of a box; you've got to act.

Business isn't some disembodied bloodless enterprise. Profit is fine - a sign that the customer honors the value of what we do. But "enterprise" ( a lovely word ) is about heart. About beauty. It's about art. About people throwing themselves on the line. It's about passion and the selfless pursuit of an ideal.

The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.

There is no such thing as an insignificant improvement.