An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.

The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.

I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.

If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.

Who, precisely, are your Dreamers? Are their Dreams in Technicolor? Do you allow their most Outrageous Dreams to be seen in public?

Give a lot, expect a lot, and if you don't get it, prune.

Something mysterious happens to a curious, fully engaged mind - and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered