People of all demographic categories and geographic regions will access a good digital library.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.

You have to stand out if you want to move up.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

Do it, fix it, try it.

The hyperfast-moving, wired-up, reengineered, quality-obsessed organization will succeed or fail on the strength of the trust that its managers place in the folks working on the front line.