People of all demographic categories and geographic regions will access a good digital library.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

Portability of lots of information should not be underestimated.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.

We all know of the dangers and inequities of the traditional digital divide: People who have good access tocomputer networks have a distinct advantage - in terms of both life opportunities and quality of life, I wouldargue - over the vast majority of the world's population that does not yet have good access to computernetworks. The "other" digital divide points to an increasingly unstable situation that has developed inlibrarianship as digital libraries have evolved and matured.