For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.

A good collection is more than just the sum of its parts.

How do you achieve excellence?...Stop doing non-excellent stuff!

The simple act of paying positive attention to people has a great deal to do with productivity.

Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their "personal style" was their "brand." ("It" starts with personal style of the tip-top leadership team. Sorry to be politically insensitive, but who would give a hoot about Tibet if it weren't for the look and style of the Dalai Lama?) Boss at any level: You're either on the "it" boat-or not.

Entrepreneurs have no memories. They take on the world with a completely fresh view.

An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.