For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.

All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.

A completely free library is as rare as a truly free lunch.

Bold botches are to be cherished.

Success requires a persistent misreading of the odds.

I imagine a school system that recognizes learning is natural, that a love of learning is normal, and that real learning is passionate learning. A school curriculum that values questions above answers...creativity above fact regurgitation...individuality above conformity.. and excellence above standardized performance..... And we must reject all notions of 'reform' that serve up more of the same: more testing, more 'standards', more uniformity, more conformity, more bureaucracy.

Design is so critical it should be on the agenda of every meeting in every single department.