For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.

I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information. Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.

You have to stand out if you want to move up.

...high end does not necessarily equal high price. It's a matter of attitude.

Perception is all there is. If the customer think he's right, he's right.

Communication is everyone's panacea for everything.

The day firing becomes easy is the day to fire yourself.