The number one premise of business is that it need not be boring or dull. It ought to be fun. If it's not fun, you're wasting your life.

Excellent firms don't believe in excellence - only in constant improvement and constant change.

The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.

The 10 or 12 artists I have known really well all my life are at least as competitive as professional athletes. They may express it in slightly different terms, but you look at the Jackson Pollocks et al., and they are as interested in wall space in the galleries as Joe Montana is in the percentage of completed passes. So the notion that symphonic conducting, or stage play, or pure art, is not a competitive business is real bullshit.

If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.

Advantage comes not from the spectacular or the technical. Advantage comes from a persistent seeking of the mundane edge.