I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.

Change is not so much about being the first one to embrace a new idea, but being the first to forget an old one

OLD: Be No.1 or No.2 in Your Market. NEW: Find a Niche, Create Something New.

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

I wrote the book based on a blog that I keep. I also tweet. I don't think that for an incredibly old fart I'm totally behind the power curve. I really believe that the essentials of human relationships remain the same.

I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.

Now that gigabytes of accessible, malleable information can be carried in one's pocket, we probably will start to see some widespread shifts and trends in how and where people interact with digital documents.