I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.

Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.

Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.

A completely free library is as rare as a truly free lunch.

Leaders trust their guts. "Intuition" is one of those good words that has gotten a bad rap. For some reason, intuition has become a "soft" notion. Garbage! Intuition is the new physics. It's an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.

Skill at creating, exploiting, and exiting crucial alliances beats ownership of fixed assets

To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.