Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

Who, precisely, are your Dreamers? Are their Dreams in Technicolor? Do you allow their most Outrageous Dreams to be seen in public?

In McKinsey's world, all of life is one of two things: strategy or organization.

Swipe from the best, then adapt.

The drive for control, or the perception thereof, is truly the strongest force in human nature.

Quite simply, no matter how hard you try, no matter how "open" you are, you'll end up surrounded by "yes people." It's hard not to believe people who are repeating your own ideas. Resist the temptation.

We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply.