Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

The trouble with much of the advice business gets today about the need to be more vigorously creative is that its advocates often fail to distinguish between creativity and innovation. Creativity is thinking up new things. Innovation is doing new things... The shortage is of innovators.

The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.

The best leaders... almost without exception and at every level, are master users of stories and symbols.

...high end does not necessarily equal high price. It's a matter of attitude.

Who, precisely, are your Dreamers? Are their Dreams in Technicolor? Do you allow their most Outrageous Dreams to be seen in public?

I am my clients. I am defined by who I do business with.