Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.

If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.

Had Twitter been invented earlier, my books would have been shorter.

The drive for control, or the perception thereof, is truly the strongest force in human nature.

Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.

Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.