Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

If no one is pissed-off with you then you are dead but just haven't figured it out yet.

South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge.

Stellar teams are invariably made up of quirky individuals who typically rub each other raw, but they figure out - with the spiritual help of a gifted leader - how to be their peculiar selves and how to win championships as a team...at the same time.

We are all Michaelangelos.

Now that gigabytes of accessible, malleable information can be carried in one's pocket, we probably will start to see some widespread shifts and trends in how and where people interact with digital documents.

Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.