Perception is all there is. If the customer think he's right, he's right.

My half-baked reading of history is that we continue to go through these waves of entrepreneurial explosion followed by merger mania and consolidation. Out of that come big sluggish companies that eventually collapse under the weight of what they've created, and are killed off by the next wave of entrepreneurs.

Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.

The dumbest mistake is viewing design as something you do at the end of the process to 'tidy up' the mess, as opposed to understanding it's a 'day one' issue and part of everything.

Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.

Forget all the conventional 'rules' but one. There is one golden rule: Stick to topics you deeply care about and don't keep your passion buttoned inside your vest. An audience's biggest turn-on is the speaker's obvious enthusiasm. If you are lukewarm about the issue, forget it!

Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.