I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.

Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.

Treat the customer as an appreciating asset.

If timing ain't everything, it's damn close

Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

The drive for control, or the perception thereof, is truly the strongest force in human nature.