Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

If a window of opportunity appears, don't pull down the shade.

If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.

If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.

Collections of books and other documents, either printed or electronic, are a form of congregation.

The 10 or 12 artists I have known really well all my life are at least as competitive as professional athletes. They may express it in slightly different terms, but you look at the Jackson Pollocks et al., and they are as interested in wall space in the galleries as Joe Montana is in the percentage of completed passes. So the notion that symphonic conducting, or stage play, or pure art, is not a competitive business is real bullshit.

Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.