Design is so critical it should be on the agenda of every meeting in every single department.

I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.

My real bottom-line hypothesis is that nobody has a sweet clue what they’re doing. Therefore you better be trying stuff at an insanely rapid pace. You want to be screwing around with nearly everything. Relentless experimentation was probably important in the 1970s-now it’s do or die.

Reward excellent failures. Punish mediocre successes.

Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.

If silly things were not done, intelligent things would never happen.

Organizations exist to serve. Period. Leaders live to serve. Period.