Design is so critical it should be on the agenda of every meeting in every single department.

I think it's wonderful to save the world, but you need to be part of the world, too.

Accept change as a friend. And don't take yourself too seriously.

Forget all the conventional 'rules' but one. There is one golden rule: Stick to topics you deeply care about and don't keep your passion buttoned inside your vest. An audience's biggest turn-on is the speaker's obvious enthusiasm. If you are lukewarm about the issue, forget it!

Business isn't some disembodied bloodless enterprise. Profit is fine - a sign that the customer honors the value of what we do. But "enterprise" ( a lovely word ) is about heart. About beauty. It's about art. About people throwing themselves on the line. It's about passion and the selfless pursuit of an ideal.

Leaders understand the ultimate power of relationships.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.