Design is so critical it should be on the agenda of every meeting in every single department.

Screw-ups are the mark of excellence.

Print-based libraries developed in an age of scarce printed resources.

You can't live life without an eraser.

I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.

Power lies in the details, and the tenacious pursuit of such hidden levers can pay off enormously. While you don't want to get a reputation as a prissy worrywart, worrying about the details in private is important. You may think you are the world's greatest speaker, but if the auditorium's sound system is singing static - well, forget it.

You have to stand out if you want to move up.