Design is so critical it should be on the agenda of every meeting in every single department.

I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.

Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.

The manager, in today's world, doesn't get paid to be a steward of resources, a favored term not so many years ago. He or she gets paid for one and only one thing: to make things better (incrementally and dramatically), to change things, to act - today.

One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.

OPPORTUNITY is not "knocking." It is pounding on your door.

Nothing good or great can be done in the absence of enthusiasm.