Design is so critical it should be on the agenda of every meeting in every single department.

Never, ever rest on your laurels. Today's laurels are tomorrow's compost.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

When it comes to e-book playback devices and software, I have always thought that the emphasis on ergonomic concerns as a tipping point for the end-user population was misplaced.

The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.