Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does. Having tried this for several months, however, I can report from the trenches that, for me, immersive listening is as intellectually challenging, stimulating, and rewarding as immersive reading.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.

Change is not so much about being the first one to embrace a new idea, but being the first to forget an old one

If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.