I find digital content much easier and more rewarding to interact with on screen than printed on paper.

Hire disrespectful people.

Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.

When you choose a managerial path, you are choosing to devote your life to people. Period.

The world has not just "turned upside down". It is turning in every which way at an accelerating pace.

I don't know what it means to manage the human imagination, but I do know that imagination is the main source of value in the new economy. And I know we'd better figure out the answer to my question-quick.