It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.

It boils down to studenthood-in-perpetuity / curiosity-in-perpetuity / applied fanatic restlessness. That is, a belief that life is ONE BIG LEARNING EXPERIENCE. Something mysterious happens to a curious, fully engaged mind - and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered. The results: an exponentially increased ability to tune up / reinvent / WOW-ize today's project at work.

Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.

...high end does not necessarily equal high price. It's a matter of attitude.

A completely free library is as rare as a truly free lunch.

Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.

Listen while you can, so that you can lead when you must.