It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.

Management is about arranging and telling. Leadership is about nurturing and enhancing.

The drive for control, or the perception thereof, is truly the strongest force in human nature.

Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.

A vibrant, rich, growing corpus of public-domain books is a vital public good - similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.