It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.

The thing that keeps a business ahead of the competition is excellence in execution.

The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.

Don't let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it -- with bazookas as well as sniper's rifles.

All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.

Management is about arranging and telling. Leadership is about nurturing and enhancing.

We must reject all notions of 'reform' that serve up more of the same: more testing, more 'standards', more uniformity, more conformity, more bureaucracy.