Train everyone lavishly. You can't overspend on training.
Integrity may be about little things as much or more than big ones.
The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
OPPORTUNITY is not "knocking." It is pounding on your door.
Don't 'tolerate' mistakes. Embrace them!
If a window of opportunity appears, don't pull down the shade.