One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.
Tom PetersA while back, I came across a line attributed to IBM founder Thomas Watson. If you want to achieve excellence, he said, you can get there today. As of this second, quit doing less-than-excellent work.
Tom PetersI urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.
Tom Peters