Leaders don't create followers, they create more leaders.

And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!

Quite simply, no matter how hard you try, no matter how "open" you are, you'll end up surrounded by "yes people." It's hard not to believe people who are repeating your own ideas. Resist the temptation.

Perception is all there is. If the customer think he's right, he's right.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Advantage comes not from the spectacular or the technical. Advantage comes from a persistent seeking of the mundane edge.

You can't live life without an eraser.