Leaders don't create followers, they create more leaders.

Send 10-TEN!!-people flowers. Today. As "Thank yous" for good things "small"-or even large-done in the last two weeks.

You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.

Organizations exist to serve. Period. Leaders live to serve. Period.

One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

Effective visions are lived in details, not broad strokes.