Leaders understand the ultimate power of relationships.

When it comes to e-book playback devices and software, I have always thought that the emphasis on ergonomic concerns as a tipping point for the end-user population was misplaced.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.

Reward excellent failures. Punish mediocre successes.

In the great city of San Francisco, where I used to live, at 2 in the morning every other Victorian house has somebody who is writing the great American novel. And the city is not loaded with James Joyces or Virginia Woolfs. But entrepreneurship is about distorted views of reality.

When you choose a managerial path, you are choosing to devote your life to people. Period.