Leaders understand the ultimate power of relationships.

I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.

To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.

Leaders don't create followers, they create more leaders.

If, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will be a major challenge for libraries to adapt their content and services to such a diverse technological environment.

I am my clients. I am defined by who I do business with.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.