Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.

If, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will be a major challenge for libraries to adapt their content and services to such a diverse technological environment.

The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.

Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.

MP3 players and flash memory devices are good for data storage and playback of music and digital talking books, but they offer little or nothing in the way of visual presentation of information and communication.