Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.

Business book writing for me is when some set of ideas gets stuck in my mind, I write a book about it. I haven't got a theory and I haven't got a framework.

And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!

Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.

I am my clients. I am defined by who I do business with.

Reward excellent failures. Punish mediocre successes.

An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.