With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.

Want to accomplish something, any-damn-thing? Sharpen your political skills!

The world has not just "turned upside down". It is turning in every which way at an accelerating pace.

Never, ever rest on your laurels. Today's laurels are tomorrow's compost.

People of all demographic categories and geographic regions will access a good digital library.

It's not enough to be close to the customer. You've got to be glued to the customer.