It's not enough to be close to the customer. You've got to be glued to the customer.

Forget loyalty. Or at least loyalty to one's corporation. Try loyalty to your Rolodex-your network-instead.

I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.

The thing that keeps a business ahead of the competition is excellence in execution.

Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.

It's not enough to be close to the customer. You've got to be glued to the customer.

I don't believe in holy writ. Buy fifty books or twenty-five books, take three weeks off, read them and make up your own theory. The fact that you end up literally burning twenty-two out of twenty-five books is beside the point.