Have you thanked a front-line employee for carrying around a great attitude ... today?

The unthinkable is thinkable. No: likely.

What you decide not to do is probably more important that what you decide to do.

How do you humiliate and demean someone and then expect him or her to care about product quality.

I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.

Organize as much as possible around teams, to achieve enhanced focus, task orientation, innovativeness, and individual commitment.

Collections of books and other documents, either printed or electronic, are a form of congregation.