When you choose a managerial path, you are choosing to devote your life to people. Period.
Tom PetersSmile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
Tom PetersCustomers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
Tom PetersAuthors and publishers want fair compensation and a means of protecting content through digital rights management. Vendors and technology companies want new markets for e-book reading devices and other hardware. End-users most of all want a wide range and generous amount of high-quality content for free or at reasonable costs. Like end-users, libraries want quality, quantity, economy, and variety as well as flexible business models.
Tom Peters