Don't settle for less than is possible.

It's not enough to be close to the customer. You've got to be glued to the customer.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Skill at creating, exploiting, and exiting crucial alliances beats ownership of fixed assets

Leaders understand the ultimate power of relationships.

I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.

Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).