Don't settle for less than is possible.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.

Only those who constantly retool themselves stand a chance of staying employed in the years ahead.

Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.

A career is a portfolio of projects that teach you new skills, gain you new expertise, develop new capabilities, grow your colleague set, and constantly reinvent you as a brand.

It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.