Don't settle for less than is possible.

Excellent firms don't believe in excellence - only in constant improvement and constant change.

Inspiring visions rarely (I'm tempted to say never) include numbers.

Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.

OPPORTUNITY is not "knocking." It is pounding on your door.

The good news - and it is largely good news - is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark

If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.