Listen to Everyone. Ideas come from everywhere
Give a lot, expect a lot, and if you don't get it, prune.
It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.
I am my clients. I am defined by who I do business with.
An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.
Collections of books and other documents, either printed or electronic, are a form of congregation.