The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.

I endorse a lot of people - sometimes people say I endorse too many books. And my response has always been the same: If I can get one case study that can give me one good idea that I can implement for $25, or for these days one-third of that on Kindle, I've gotten a very good deal.

Have you thanked a front-line employee for carrying around a great attitude ... today?

Community. A friend started a real estate brokerage a few years ago. By the time she'd added her second employee, she was a pillar of her 35,000-person community. No rule says that only the local banker or car dealer can organize the program to raise supplemental funds for the public library or send the high school band on a well-earned special trip. Participating in community affairs, with time more than dollars, is good business from day one. It gets your name around, adds to your distinctiveness, and, best of all, makes you an attractive employer (which is the key to sustained success).

The thing that keeps a business ahead of the competition is excellence in execution.

I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.

Had Twitter been invented earlier, my books would have been shorter.