All business success rests on something labeled a sale, which at least momentarily weds company and customer.

If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.

In McKinsey's world, all of life is one of two things: strategy or organization.

Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

The number one premise of business is that it need not be boring or dull. It ought to be fun. If it's not fun, you're wasting your life.

Effective listening is a professional achievement-achieved only through hard work.