All business success rests on something labeled a sale, which at least momentarily weds company and customer.

Communication is everyone's panacea for everything.

...high end does not necessarily equal high price. It's a matter of attitude.

And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!

If timing ain't everything, it's damn close

Have you thanked a front-line employee for carrying around a great attitude ... today?

If, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will be a major challenge for libraries to adapt their content and services to such a diverse technological environment.