How do you humiliate and demean someone and then expect him or her to care about product quality.

I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.

Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.

In McKinsey's world, all of life is one of two things: strategy or organization.

Books were rare,expensive, time-consuming to create and copy, and difficult to transport. That is why collections ofprint-based books developed around centers of religious belief, learning, and wealth. It was cheaper andeasier for people to come to the collection than for the collection, or parts of the collection, to go to thepeople.

Something mysterious happens to a curious, fully engaged mind - and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered

Bold botches are to be cherished.