We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
Treat the customer as an appreciating asset.
They say plan it. I say do it.
Had Twitter been invented earlier, my books would have been shorter.
Excellence comes from human beings doing things of value that customers find memorable.
People of all demographic categories and geographic regions will access a good digital library.