I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you've got two kids, to start a coffee shop.

One potential long-term problem with many current digital libraries is that they grew out of and aresupported by bricks-and-mortar libraries. Although there is nothing inherently wrong with that arrangement, inreality it creates a potentially dangerous situation that I call "the other digital divide."

Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.

Accept change as a friend. And don't take yourself too seriously.

Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

Effective visions are lived in details, not broad strokes.

If you're not confused, you're not paying attention.